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Shipping information

We aim to ship all confirmed and paid orders placed before midday Monday to Friday within 3 days.

Weekend orders are usually sent on the following Monday.

Delivery within NZ is a flat rate of $8 unless otherwise specified on your order (for large items). Delivery to Australia is weight based and all other destinations the shipping cost is weight-based.

It can take some time for your order to enter the courier company's system so if it doesn’t show up straight away, please check back later.

Approximate delivery times from confirmation:
North Island 3 - 5 days
South Island 4 - 7 days

Please note we cannot courier to rural addresses or PO Box numbers. Parcels will be sent via NZ Post to rural addresses and are not able to be tracked.

Approximate delivery times: Australia 5 -14 days
Rest of the World 7-14 days

If you wish to query a delivery please contact us at villageartshop@xtra.co.nz.

Please be aware that every country has different customs laws, and international orders may incur local charges upon delivery at the border. Any taxes, duties and customs fees into any country outside of New Zealand are the responsibility of you (the customer). Please check your local Customs Office to get the thresholds for your Country.